Please contact our OctoBrowser support bot and describe your actions in as much detail as possible.
I paid the invoice in the Octo Browser Client, but the tokens have not been credited to my balance
Make sure you did everything right, and the invoice is displayed as paid. Please contact our OctoBrowser support bot and describe your actions in as much detail as possible.
Follow the link generated in the Octo Browser Client, and check the payment status. If the payment status is Overpayment, Underpayment, or Late Payment, please contact technical support, providing a link to the payment from Octo Browser, and the e-mail address of the account to which the payment was made. Such payments are processed manually, and the exact amount that we receive will be credited to your account. Processing of such requests takes no more than 4 hours from the moment of request.
I cannot find a suitable payment method. Which payment methods do you accept?
You can see all payment methods available at the moment when an invoice is created in Octo Browser. As soon as we add new payment methods, they will be automatically shown in the selection list.
Visa and Mastercard stopped servicing Russian cards on March 10, 2022. This applies to foreign and online payments. We use the Stripe payment system. You can try to enter card details manually, but most likely you will need to use an exchanger.
I paid with cryptocurrency. When will the tokens be credited to my account?
The transaction time depends on the network load and the commission you set. As soon as the required number of confirmations for the transaction is reached on the network, the tokens will be credited to your balance.
How is the Euro exchange rate calculated at the moment of paying?
The exchange rate is provided in real time by the payment platform. We only convert euros to tokens at the fixed rate of 1 token = 1 euro.