I paid the invoice in the Octo Browser Client, but the tokens have not been credited to my balance
Make sure you did everything right, and the invoice is displayed as paid. Please contact our OctoBrowser support bot and describe your actions in as much detail as possible.
Follow the link generated in the Octo Browser Client, and check the payment status. If the payment status is Overpayment, Underpayment, or Late Payment, please contact technical support, providing a link to the payment from Octo Browser, and the e-mail address of the account to which the payment was made. Such payments are processed manually, and the exact amount that we receive will be credited to your account. Processing of such requests takes no more than 4 hours from the moment of request.
Visa and Mastercard stopped servicing Russian cards on March 10, 2022. This applies to foreign and online payments. We use the Stripe payment system. You can try to enter card details manually, but most likely you will need to use an exchanger.