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Cookies FAQ

General issues

  • If you have any issues with downloading cookies, please make sure that the cookies are in the correct format and are supported .
  • If after downloading the cookies you could not get into your account, make sure that the cookies are not outdated, valid and of the correct format, the account password has not been changed. Some services store the value of the user identifier in cookies, if it is possible to check the validity of the account by identifier, use it and make sure that the account is working before loading cookies.
  • You can also check the correct operation of loading cookies using your account and uploaded cookies from your normal browser profile.

After unpacking from the archive, cookies are not imported or are not imported correctly

  • Try changing the archiver program to unpack the files. Some programs (such as The Unarchiver on Mac) do not extract data correctly.

Cookies disappear from profile

  • Make sure that cookies are enabled in the profile settings -> Storage tab.
  • Also, make sure that after closing the profile, a successful synchronization occurs. You must wait for the synchronization to complete before closing the browser. Otherwise, the work in the profile will not be saved.

Cookies are not saved on import

  • Make sure that cookies are enabled in the profile settings -> Storage tab.
  • Make sure you are uploading cookies in JSON or Netscape format
  • If you have used online cookie converters, try using another converter that converts your format to JSON.

Notice "Please correct invalid fields"

  • This notice means that either there is an error in the cookies, or you are trying to load cookies in the wrong format. You can check the cookies via the validator to make sure the cookies are valid.

Cookies are inserted into the field only by the drag'n'drop method, but not inserted by the file

The Octo Browser client and the cookie file are running in different contexts. You need to try to run Octo Browser as administrator and try to paste the file. Or run Octo as a non-administrator and try to paste the file.