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Notifications

Profile Launch Notifications

Notification "Profile start failed"

If the notification occurs when starting the profile, then you need to update the components in the account settings - the "Additional" tab. The components will be downloaded automatically. The Internet connection must be stable.

Profile status changed to Error

Case 1

This notification is related to a profile sync error (the Error button is solid red).

Solution: Click on the "Error" button. If an error occurs, Octo Browser will try to sync again. Internet connection must be stable.

Case 2

This notification is related to a profile sync error on another device (the Error button is dim red).

Solution: Click on the "Error" button on the device where the profile was last launched. If an error occurs, Octo Browser will try to sync again. Internet connection must be stable.

Notification "No valid profiles for import"

Appears when importing an .octo profile. Most likely, the profile has already been imported before.

Solution: If someone has previously imported this file into Octo Browser, this cannot be done again.

Notification "Transfer to the same account is not allowed"

This notification occurs when trying to transfer a profile to a team member/master account in the same Octo Browser account.

Solution: If you want to grant access to a team member's profile, assign a tag to that profile and grant the team member access to profiles with this tag, or grant access to all profiles in the team member's access settings.

Notifications when setting up a connection

Notification "Check your internet connection"

Case 1

The question is about your Internet connection. If it is not stable, then Octo Browser will not be able to connect.

Solution: You need to change your Internet connection, or provide a more stable connection. Try the following:

  • restart pc
  • restart router
  • distribute internet from mobile
  • change DNS in the system to 1.1.1.1 / 1.0.0.1
  • enable/disable VPN.

Case 2

If you have Windows, then it happens that the antivirus removes some components of Octo Browser.

Solution: You need to add Octo Browser to the antivirus exclusions. Check out the instructions at this link.

Notification "Proxy connection failed"

Case 1

The notification is connected either with the proxy that is set in the profile, or with the Internet connection.

Solution: If you are sure that the proxy is working, try changing the connection (distribute the Internet from a mobile device, enable VPN - use European geo). If changing the connection did not help, make sure that the proxy is really working.

Case 2

The notification may be due to the fact that the antivirus blocks some components of Octo Browser.

Solution: You need to add Octo Browser to the antivirus exclusions. Check out the instructions at this link .

Notification "Failed to get IP data"

The notification is either related to the proxy in the profile or your internet connection.

Solution: If you are sure that the proxy is working, try changing the connection (distribute the Internet from a mobile device, enable VPN - use European geo). If changing the connection did not help, make sure that the proxy is really working.

Notification "Profile synchronization failed"

Case 1

Profile synchronization error.

Solution for Windows:

  • Close Octo
  • Press key combination "Win"+"R".
  • In the window that opens, enter %appdata%, then press "OK". Delete there the Octo Browser folder.
  • Restart Octo Browser

Solution for MacOS:

  • Close Octo Browser and in the terminal type command: rm -rf ~/.Octo\ Browser
  • This command deletes the ~/.Octo\ Browser folder
  • Restart Octo Browser

Case 2

Due to a disconnection, the profile was not synchronized to the cloud, and the notification "Profile synchronization failed" appeared. The profile launch button has changed to Error. Read more in the Notifications section "Profile status changed to Error".

Case 3

Profile cannot sync due to unstable internet connection

Solution:

  • Restart PC and router
  • Share internet from mobile
  • Change dns in the system to 1.1.1.1 / 1.0.0.1
  • Enable/Disable VPN
  • Re-sync your profile.

Notification "Error while changing IP. Please try later"

Case 1

The notification is related to an error that occurs when trying to change the IP using the link.

Solution: Make sure the link you are using is correct. You can paste the link in regular Chrome and check if the IP change occurs. If the link gives an error, or has any other peculiarities of work, check with the provider.

Case 2

Some proxy providers are blocking the user-agent from the request library we are using. We don't have access to the Cloudflare your ISP uses, so the link doesn't work. You can ask your ISP to unblock Cloudflare and that will resolve the issue.

Solution: Contact the support of your proxy provider and ask for another link to change the IP.

Client Notifications

Notification "Component not found"

Detailed description of the notification at the link.

Notification "Something went wrong"

Possible causes:

  • OS permission errors
  • profile synchronization was not correct (the user did not wait for the profile synchronization and closed the Octo Browser client; the connection was interrupted; the device suddenly turned off)
  • using an outdated version of Octo Browser
  • incorrect internet connection when using Octo Browser, etc.

Case 1

Notification appears when starting any profile

Solution: You can check by creating a "Quick Profile" and try to run this profile. If "Quick Profile" starts up, then you need to Clear Storage in your account settings – "Advanced" tab. If the "Quick Profile" does not start, you need to send the browser log to the support chat in order to localize the problem.

Case 2

The notification is observed on some profiles

Solution: Close all profiles, clear the storage in the account settings - the "Additional" tab. If clearing the storage did not help, contact Octo Browser technical support.

Case 3

Notification when starting Octo Browser (on login page) Solution: If using TOR connection, keep in mind that Octo Browser does not work on TOR connection. You need to change the connection using a VPN or mobile Internet (or disable the VPN if it is enabled).

Case 4

Error when changing IP

Solution: If the user pastes a link with the https:// protocol, you need to correct the protocol in this link to http://

Notification "Nothing to synchronise, set inactive"

Case 1

The reason for the occurrence may be an incorrect shutdown of the Octo Browser, in which the profile was not archived locally and did not fly to the cloud.

Solution for Windows:

  • Close all profiles and the Octo Browser client.
  • Press key combination "Win"+"R".
  • In the window that opens, enter %appdata%, then press "OK". In the folder that opens, delete the Octo Browser folder.
  • Restart Octo Browser.

Solution for MacOS:

  • Close Octo Browser and in the terminal type rm -rf ~/.Octo\ Browser
  • This command deletes the ~/.Octo\ Browser folder
  • Restart Octo Browser

Case 2

Octo Browser is not installed in the default folder.

Solution: Uninstall Octo Browser completely, download a new installer. Run the installer. Octo Browser should be installed in the default folder. Do not change the path during installation.

Notification "Please correct invalid fields"

Case 1

Occurs when adding cookies to the profile. This notification means that there is an error in the cookies, or the wrong cookie format is being used, or no cookies have been added.

Solution: You can check cookies through any validator, for example, https://jsonformatter.org/. If there is an error in the cookies, the validator will indicate this when checking.

Case 2

Occurs when the Cookie robot is launched with an empty window for entering links.

Solution: Insert valid links that the Cookie Robot should work with.

Case 3

This notification may appear when you try to create a profile without filling in the required fields.

Solution: When creating a profile, you need to enter a name for it in the Profile name field

Notification "Browser version is too low"

It is necessary to update Octium to the latest version.

Solution: Update components in Octo settings - Advanced tab.

Notification "Not enough segments"

The reason may be an error during the update of components.

Solution: Reboot your device. Next, run Octo Browser as an administrator and update the components.

Notification "Not enough profile slots"

Displayed when a user tries to import an .octo profile, but the maximum number of profiles in the current subscription has been reached (no free profile slots).

Solution: You need to make room for the new profile.

Notification "Profiles data has changed. Please reload"

Occurs if profiles have been changed from another device, or changes have been made by a team member.

Solution: Refresh the list of profiles by clicking on the arrows in the upper right corner.

Notification "Rate limited. Wait 1 min"

Notification appears if too many requests have been sent from one account.

Solution: Wait a minute and retry the request.

It is also possible that there are too many users actively using the same Octo Browser account. In normal use, 1-2 employees can work comfortably from one account. You can separate employees by adding them as team members to a separate mail (for team subscriptions).

Subscription notifications

Notification "You have more icons than subscription allow"

The number of added images is more than provided by the current subscription. The number of available icons to download depends on your subscription. For Starter subscription - 3, for Base - 5, for Team - 10, for Advanced and Custom - 20 icons.

Solution: It is necessary to remove unnecessary profile icons.

Notification "You have more subaccounts than subscription allow"

The number of added team members is greater than your current subscription allows.

Solution: You need to remove extra team members.

Notification "You have more profiles than subscription allow"

The number of added profiles is greater than your current subscription allows.

Solution: You need to remove the extra profiles.

Notification "You have more profiles, subaccounts than subscription allow"

The number of added profiles and team members is greater than provided by your current subscription.

Solution: Remove unnecessary profiles and team members.

Notification "User already exists. Invite not sent"

This mail is already registered in Octo Browser. The team member's mail must not have been previously registered.

Solution: Add team members with mail that was not previously registered in Octo Browser.

Notification "Invite already sent"

The invitation has already been sent to this e-mail address.

Solution: Check the email address to which the invitation was sent. Also, check your spam folder for an invite.

Notification "Not enough tokens"

The number of tokens is not enough to purchase / renew a subscription / paid profile export

Solution: Top up the balance with the required number of tokens.

Notification "Oops, that promotion code didn't work. Check the code and try again."

Possible reasons why the promo code did not work:

Case 1

You have previously registered with Octo Browser and purchased a subscription. Promo codes are only valid for new users who have not previously had subscriptions in Octo Browser. Otherwise, when entering the promo code, this notification will be displayed.

Case 2

The promotional code has expired. Solution: In order to check the relevance of the promotional code, you can contact support by indicating your account email and the promotional code that you enter in the field.

Case 3

The promotional code is incorrect or does not exist.

Solution: When entering a promotional code, please note that the case of characters matters.

Notification "Current password is invalid."

This notification occurs when you try to change your account password and enter the wrong current password.

Solution: Check that the current password is entered correctly.

Notification "Minimum password length is 8 characters"

This notification occurs when you try to create / change a password using a password that contains less than 8 characters.

Solution: Enter a password containing at least 8 characters.

Notification "Receiver not found or has inactive subscription"

This notification is displayed when trying to transfer a profile to an account that is not registered in Octo Browser or has an inactive subscription.

Solution: Check the correctness of entering the e-mail address of the recipient and check with the recipient whether the subscription is active on this account.

Notification "Maximum templates"

This notification occurs when the maximum number of templates in a subscription is exceeded.

Solution: Delete unnecessary templates and, if necessary, create new ones, or if you need more templates, upgrade your subscription.

Notification "Maximum start pages"

This notification occurs when the allowed number of start pages for a profile is exceeded.

Solution: Delete extra start pages, the limit for the number of start pages of the profile is no more than 20.

Notification "Maximum icons on your subscription plan reached"

The notification appears when a new icon is uploaded to the profile when the maximum number of icons provided by your current subscription is reached.

Solution: If necessary, remove one of the icons and upload a new one. For the Starter subscription, it is possible to add 3 icons, for Base - 5, for Team - 10, for Advanced and Custom - 20 icons.

Notification "You are not permitted to create profiles"

The team member does not have access to create profiles.

Solution: Ask the account owner for access to create profiles.

Notification "You are not permitted to edit tags"

The team member does not have access to edit tags.

Solution: Ask the account owner for access to edit tags.

Notification "You are not permitted to edit profiles"

The team member does not have access to edit profiles.

Solution: Ask the account owner for access to edit profiles.

Notification "Email already registered"

This e-mail address is already registered, or the user with this email has already been added as a member of the team.

Solution:

  1. If you have registered an Octo account with this email before, you can reset your password. After that, a temporary password will be sent to your email.
  2. If you are added as a member of the team, then the master account needs to remove your account from the list of members of your team, or you can register an Octo Browser account with another e-mail.