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Installing and updating the FAQ

I'm trying to download Octo Browser from the site, but unfortunately nothing happens after the click or the site is unavailable and does not open

  • Check if your antivirus is blocking access to the site (Avast / McAfee have been seen in absurd actions). Check if you have the latest antivirus updates (application / database).
  • Turn VPN on or off. Perhaps the ip address of the server is in the ban of your provider. The site uses CDN CloudFlare (often RKN contributes entire subnets of CloudFlare ip addresses). We recommend choosing VPN server locations in Europe (DE, AT, NL, PL, CZ), while taking into account and checking the VPN speed, if it suddenly seemed to you that something was running slowly (perhaps the issue is precisely the load of the selected VPN server)

After downloading the installer does not run on Windows

Try to select the installer in the explorer and open the file properties. Click the unlock button and run the installer again.

Unblocking Octo Browser Installer

After installing / updating Octo Browser on Windows 10, the message "Copying files, please wait…" is displayed for a long time

  • Run the setup file as administrator. Check that Octo Browser is installed in the Program files folder by default. Also check that the antivirus does not block the copying of files to the destination folder. The update takes about 2 minutes and may depend on the installed hardware.

Questions when starting on Windows 7 64 bit

After installing on Windows 7 64bit the client does not start

When running on Windows 7 64 bit, the api-ms-win-crt-runtime-l1-1-0.dll component is missing

When running on Windows 7 64 bit, you get a system notification "Failed to execute script main pyi_rth_win32api.py"

If the notification persists, then install these packages in order:

Notice when trying to install Python 3.8.

Setup Python

Most likely, you have an unofficial build of Windows. We cannot guarantee stable operation on such systems. The best solution would be to install Win10/11.

Notification "Failed to execute script main"

If the notification does not disappear, then install additional packages:

Questions when starting on Windows 8 64 bit

Windows8 Error

Windows8 Error2

Installation on macOS

What versions of MacOS does Octo Browser support, are there any limitations?

  • MacOS versions 10.14 (Mojave) and higher are supported
  • Octo Browser is compatible with Apple Silicon M1. You need to install the component - run the command in the terminal/usr/sbin/softwareupdate --install-rosetta --agree-to-license

When running on MacOS, the notification "The Octo Browser application cannot be opened because the developer could not be verified"

  • You can solve it as follows: Run in Programs two times in a row, right-click - open. On the second launch, an Open button will appear in this window.

After installing on MacOS, the notification "Octo Browser is corrupted and cannot be opened"

  • In the terminal run the commandxattr -rc /Applications/Octo\ Browser.app/

After downloading, I opened a browser on MacOS, but I can’t launch / log into my account

  • Most likely you are running directly from the downloaded image. For the program to work correctly, you must drag the shortcut to the programs and run from the shortcut from the programs.
  • If the issue cannot be resolved, then perhaps you did not wait for the files to be copied or interrupted the installation. Uninstall from programs and reinstall as recommended above.

When running on macOS, you get a notification "This version of Octo Browser cannot be used with this version of macOS"

  • In the Finder on Mac, find the Octo Browser app
  • Don't use Launchpad for this. You cannot use the context menu in Launchpad.
  • Control-click the application's icon, then choose Open from the context menu.
  • Click "Open".
  • The application is saved in the list of exceptions from the security settings, and in the future it can be launched by double-clicking like any registered application.

Installation on Linux

When you click on the button to download the installer for the Linux, hieroglyphs appear, but the download does not start.

Your browser opens the archive code instead of downloading the file. Right-click on the "Download" button and select "Save link as..."

Octo Browser version for Linux has notification "Update is available"

The Linux version of Octo Browser is currently in beta testing. As a result, the update is not installed automatically. You need to download the latest version of Octo Browser from the official website. Then install it.

Linux version stopped working after updating Octo Browser

  • Download the latest version from website. After install it.
  • Сheck that you have installed libselinux.so.1
  • Check if the port accessed by Octo Browser is free. You can change the port in Octo settings -> "Advanced" tab -> "Change to a random free port".
  • Reboot your system
  • Update your operating system.

Other questions

Make sure Octo Browser is installed in the default folder. If you changed the path during installation, remove Octo Browser, the current version from the site, install it on drive C in the default folder (which the installer suggests).

Make sure your antivirus or Windows Defender is not blocking your browser. Add the necessary folders to the exceptions of the antivirus and the Windows defender. Detailed instructions can be found at this link .

Keep in mind that Octo only works on modern x64(64-bit) systems. Octo Browser is not supported on x32(32-bit) systems.

The browser window is duplicated/opens incorrectly.

In the properties of the Octo Browser shortcut, you need to change the scale.

Scale Settings