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Authorization FAQ

After launching the Octo Browser client, I am redirected to the authorization page.​

  • Most likely the session token became outdated after an update. Try authenticating again. Forced logging out of Octo Browser is performed for user account security once every 30 days if you have not logged into Octo Browser using your username and password for 30 days.

    To avoid this, you can disable forced log-outs in the browser settings or, alternatively, log out and back into your account at convenient times by yourself.

I enter my username and password, but I get a "Something went wrong" error.​

  • Try changing the client server by clicking "Select Server." You will see a list of servers for Octo Browser network requests in the drop-down menu. We recommend selecting the one closest to your location.

When I try to log into my account, a "Check your Internet connection" notification appears​

  • Make sure your Internet connection is working (try to open a website in a browser, check if other applications are working).
  • If you can open third-party applications and websites, enable your VPN and select a European server (UK, PL, etc.). Your Internet Service Provider may be blocking access to our servers. Enabling a VPN will allow you to bypass such restrictions.