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General FAQ

Octo Browser freezes on launch​

There are several reasons why this may occur:

  1. Unstable connection. Try connecting your device to another network or using your mobile Internet connection.
  2. Connection using a VPN. Try running Octo Browser without the VPN.
  3. Some providers may incorrectly resolve DNS. Try changing the DNS to Cloudflare 1.1.1.1 / 1.0.0.1

Other solutions for Mac when working with Octium​

  • Make sure your account has administrator privileges
  • Try downloading and installing a fresh build from the official website.
  • Try disabling the firewall.
  • Clear the components folder and restart the client. To do this, open launchpad, type terminal in the search box, in the window that appears, type cd ~/.Octo\ Browser/, press Enter (this should bring you to the Octo Browser directory). Once in the directory, delete the "bin" folder. To do this, enter the command rm -rf bin in the same window. Restart the client, and the browsercomponents will be downloaded again.

When launching Octo Browser on Windows, a blank window appears and the browser does not start​

Open the browser log. If you see WinError 10014 error there, please do the following:

Make sure that you have the latest version of Octo Browser.

  • If you don't have the latest version:
    • Stop the Octo Browser process
    • Press "Win"+"R". In the window that opens, type %appdata%, then "OK". Find and delete the Octo Browser folder
    • Uninstall Octo Browser using "Add or Remove Programs"
    • Delete the Octo Browser folder in C:\Program Files\
    • Download the latest version of Octo Browser and install it.
    • Press "Win"+"R". In the window that opens, type cmd, then "OK"
    • Type netsh winsock reset and press "Enter"
    • Launch Octo Browser
  • If you already have the latest Octo Browser version:
    • Press "Win"+"R". In the window that opens, type cmd, then "OK"
    • Type netsh winsock reset and press "Enter"
    • Launch Octo Browser

What will happen to my data and profiles if I do not renew my subscription?​

Profiles are stored for 6 months in the account. If you do not purchase or renew a subscription within 6 months, all profiles stored in your account will be deleted.

Do you have a trial period?​

New users may be occasionally offered a trial subscription. To ask for a trial period possibility, you need to contact the Octo Customer Service Telegram bot.