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General FAQ

Octo Browser freezes on launch​

There are several reasons why this may occur:

  1. Unstable connection. Try connecting your device to another network or using your mobile Internet connection.
  2. Connection using a VPN. Try running Octo Browser without the VPN.
  3. Some providers may incorrectly resolve DNS. Try changing the DNS to Cloudflare 1.1.1.1 / 1.0.0.1

Other solutions for Mac when working with Octium​

  • Make sure your account has administrator privileges
  • Try downloading and installing a fresh build from the official website.
  • Try disabling the firewall.
  • Clear the components folder and restart the client. To do this, open launchpad, type terminal in the search box, in the window that appears, type cd ~/.Octo\ Browser/, press Enter (this should bring you to the Octo Browser directory). Once in the directory, delete the "bin" folder. To do this, enter the command rm -rf bin in the same window. Restart the client, and the browsercomponents will be downloaded again.

When launching Octo Browser on Windows, a blank window appears and the browser does not start​

Open the browser log. If you see WinError 10014 error there, please do the following:

Make sure that you have the latest version of Octo Browser.

  • If you don't have the latest version:
    • Stop the Octo Browser process
    • Press "Win"+"R". In the window that opens, type %appdata%, then "OK". Find and delete the Octo Browser folder
    • Uninstall Octo Browser using "Add or Remove Programs"
    • Delete the Octo Browser folder in C:\Program Files\
    • Download the latest version of Octo Browser and install it.
    • Press "Win"+"R". In the window that opens, type cmd, then "OK"
    • Type netsh winsock reset and press "Enter"
    • Launch Octo Browser
  • If you already have the latest Octo Browser version:
    • Press "Win"+"R". In the window that opens, type cmd, then "OK"
    • Type netsh winsock reset and press "Enter"
    • Launch Octo Browser

What will happen to my data and profiles if I do not renew my subscription?​

Profiles are stored for 6 months in the account. If you do not purchase or renew a subscription within 6 months, all profiles stored in your account will be deleted.

Do you have a trial period?​

Unfortunately, we don't have trial versions or a trial period. If you want to try Octo Browser out first, the Starter subscription that costs 29 euros is great for that purpose. You can upgrade the subscription at any time. Don't hesitate to reach out to our users in our Telegram chat to get their feedback and opinion about working with specific services.